CHARTER REGARDING RESPECT FOR PRIVACY AND PERSONAL DATA PROTECTION

Packard Bell is a brand of Packard Bell BV.

Packard Bell BV undertakes to ensure the confidentiality of all information that you provide us with. We request that you kindly read this Charter concerning the respect for privacy and personal data protection (hereinafter called "the Charter"), so that you are aware of the use that is made of the personal information you provide when registering and/or when placing an order.

Packard Bell BV reserves the right to alter this Charter and we therefore ask you to refer to it on a regular basis.

This Charter will inform you on:

- the Charter's field of application
- the registration of personal data
- the range of information requested
- the use and distribution of personal information
- the disclosure of personal information by Packard Bell BV
- the right to update, correct or delete personal information
- the retention period for personal information
- security measures.

If you have any comments or questions, please contact:

Packard Bell BV
Jonkerbosplein 52
6534 AB Nijmegen
Po Box 6925
6503 GK Nijmegen
The Netherlands

THE CHARTER’S FIELD OF APPLICATION

The Charter applies to all data received when a customer registers a new Packard Bell computer and/or when placing an order.

THE REGISTRATION OF PERSONAL DATA

During the registration procedure and/or at the time of placing an order, we ask you to complete your registration form and/or order form as accurately and as fully as possible.

For example, if you wish to receive information, you must provide us with your surname, first name, address, postcode/zip code and e-mail address. This information will give you access to several services:

- the possibility of receiving information on our products and on software which may be of relevance to you and your order (with your consent),
- the possibility of sharing your information with our partners (with your consent).

THE RANGE OF INFORMATION REQUESTED

When you register and/or place an order, Packard Bell BV requests certain information, such as your name, your e-mail address and other personal details. The more detailed and complete the information provided, the better Packard Bell BV will be able to respond to your requirements. Once you have registered, you are no longer an anonymous customer to Packard Bell BV: you will be entitled to a variety of services offered by Packard Bell BV, such as telephone support. In the event of a problem, if you contact Packard Bell BV we retain a copy of the relevant correspondence. Each time any personal information is collected, Packard Bell BV endeavours to include a link to the relevant page of this Charter.

THE USE AND DISTRIBUTION OF PERSONAL INFORMATION

Packard Bell BV’s main aim in collecting personal information is to offer you easy access to our telephone support service, privileged access to Packard Bell services and for you to receive gifts chosen by Packard Bell BV to thank you for registering. Only Packard Bell BV and its subcontractors have access to the data that you provide when you register and/or place an order.

If, when registering, you indicated that you would like to receive offers or information from Packard Bell BV and its partners, we will, from time to time send you information via e-mail on the products and services relevant to you. Only Packard Bell BV will send you these e-mails directly.

If you do not wish to receive these messages, you simply need to advise us when providing us with your personal information. You may also, at any time, simply amend your account information with Packard Bell BV so as not to receive any further offers or mailshots. Packard Bell BV does not sell or disclose any information provided by its users to any other party. We advise you at the time of collecting or transferring data if your personal information is liable to be disclosed to a third party and you reserve the right to forbid the transmission of this information. In the event of your information being transmitted to a third party, any correction to or deletion of your personal information will be advised to the relevant third party.

THE DISCLOSURE OF PERSONAL INFORMATION BY Packard Bell BV

As a general rule, Packard Bell BV undertakes never to disclose any of your personal information, except with your express consent or in exceptional circumstances, such as those specified below. Please refer to the terms and conditions of use accompanying each of our services for more details on the potential use of your personal information.
The following list specifies the particular circumstances in which your information is likely to be disclosed:
- Partners: Only Microsoft Corporation, a privileged partner of Packard Bell BV, shall receive directly from us, your name, your Windows licence number and, if necessary, your e-mail address, if you had one prior to purchasing your Packard Bell computer.
- Acxiom Limited, as exclusive partner for the collection of your personal information on behalf of Packard Bell BV, shall collect the information. Each day, Acxiom Limited has to transfer this personal information to Packard Bell BV. After each daily transfer has been made, Acxiom Limited shall delete all information collected from its files. Under no circumstances may Acxiom Limited use this personal information without your prior agreement.
- ModusLink Corporation, as exclusive partner for the administration of your order to update the "Vista" operating system on behalf of Packard Bell BV shall collect this information. Under no circumstances may ModusLink Corporation use this personal information without your prior agreement.
- Other circumstances: Packard Bell BV may also be required to disclose confidential information in certain circumstances, when this is necessary for the identification, questioning or prosecution of any individual liable to harm or have a detrimental impact (whether intentionally or not) on the rights or property of Packard Bell BV, on other users of Packard Bell BV or on any other person liable to be penalised by such activities. Finally, Packard Bell BV may disclose personal information should Packard Bell BV be legally bound to do so (particularly following registration of a complaint).

THE RIGHT TO UPDATE, CORRECT OR DELETE PERSONAL INFORMATION

In all cases and in accordance with current French legislation and more specifically with the law dated 6 January 1978, you have the right to consult, amend or contest your personal data.

Please send any requests and/or questions relating to your data record to the following address:
Packard Bell BV
Jonkerbosplein 52
6534 AB Nijmegen
Po Box 6925
6503 GK Nijmegen
The Netherlands

THE RETENTION PERIOD FOR PERSONAL INFORMATION

With the exception of any processing for historical, statistical or scientific purposes, your personal data shall not be retained in its nominal form for any longer than the period necessary to fulfil the purposes for which it was requested.

SECURITY MEASURES

Only those persons specifically authorised by Packard Bell BV have access to your information. Thus Packard Bell BV insists, for example, that its employees comply with strict instructions, especially as regards access to the database used to store and collect personal information. Packard Bell BV generally takes all appropriate technical and organisational measures to ensure the optimal security of registered data, just as Packard Bell BV pays particular attention to the guarantees of security provided by its partners or any other person required to process or use this information. Nevertheless, given the current technical situation and despite all precautions taken by the company, Packard Bell BV is under no obligation to achieve any objective in this respect.

Publication Director: Aymar De-Lencquesaing (General Manager Packard Bell BV)

CONTACT

If you have any questions concerning this Charter, please do not hesitate to contact :

Our Head Office

Packard Bell BV
Jonkerbosplein 52
6534 AB Nijmegen
Po Box 6925
6503 GK Nijmegen
The Netherlands


Packard Bell France SAS
Immeuble Optima
10 rue Godefroy
92821 Puteaux Cedex
N° RCS: B 304 827 736
Registered capital: € 4 000 000
VAT No.: FR 06 304 82 7736

Remember to use the following subject heading for your message: "Charter regarding respect for privacy and personal data protection".